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China Life Insurance (Singapore) Pte. Ltd

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Company Profile

Established in 2015, China Life Insurance (Singapore) Pte. Ltd. is a licensed life insurer which is regulated by the Monetary Authority of Singapore. As part of China Life Insurance (Group) Company ("China Life") which is the largest state-owned financial insurance corporation in China, we are backed by its financial strength and established heritage^. For 20 consecutive years, China Life is a Fortune Global 500 company, ranking 40 in 2022. It is an influential global brand with a brand value of RMB 452.539 billion*.

Our parent company, China Life Insurance (Overseas) Company Limited ("China Life (Overseas)") is a wholly-owned subsidiary of China Life. It has grown to become one of the largest financial institutions in Hong Kong with a total asset value of HKD 454.6 billion (December 2021) and a total premium income of HKD 59.7 billion in 2021. China Life (Overseas) has extended its footprint in Southeast Asia region in recent years, and established subsidiaries in Singapore and Indonesia in 2015 and 2018 respectively. Its financial rating by Moody's was "A1" (insurance financial strength rating in October 2022) and by Standard & Poor's was "A" (long-term local currency issuer credit rating and insurer financial strength rating in December 2022).

As a socially responsible company, we are committed to offer value-added financial solutions to customers to fulfil their risk protection, retirement, wealth management, and legacy planning needs. We believe in giving back to society through our corporate social responsibility activities to make a positive impact on the community and our customers.Moody's has assigned insurance financial strength ratings (IFSR) of A3 to our company in November 2022. The outlook is stable. We have a network of 19 branches formed by strategic partnership of 2 banks, and 24 strategic partners formed by local and international brokerages, and wealth management companies. We have officially launched our Agency Channel. It aims to penetrate the local insurance industry and built a trusted and experienced team, equipped to provide utmost services to local clients and high net worth clients.

^ Note: The Fortune Global 500 ranking was accorded to our strong ultimate parent company, China Life Insurance (Group) Company. The Moody's and Standard & Poor's credit ratings were accorded to China Life Insurance (Overseas) Company Limited, our parent company.

* Source: Top 500 Most Valuable Chinese Brands 2022 by World Brand Lab

To find out about China Life Insurance (Overseas) Company Limited, please click here

Our Management Team

Lin Xiangyang

Chief Executive

Mr. Lin Xiangyang is the Chief Executive of China Life Insurance Singapore and was seconded from China Life Insurance (Group) Company (“China Life”). He graduated with a Bachelor of Economics from Wuhan University and has also served as an academic mentor to the postgraduate students of Wuhan University.

Mr. Lin is an industry veteran with over 30 years of distinguished life insurance experience. Prior to this appointment, Mr. Lin was the Deputy General Manager of China Life Insurance Company Limited (Fujian Branch) since November 2011 and has helmed various key appointments such as Assistant General Manager (Agency Department) at China Life Insurance Company Limited and Sales Director of the company’s Fujian Branch. He has acquired a wealth of experience at China Life, a Fortune Global 500 life insurance company where he worked across several core functions such as business strategy and planning, sales force and agency management, group insurance as well as channel management. His management experience and skills were further harnessed and sharpened as he was one of the key personnel to develop and evaluate the management framework at China Life Insurance Company Limited. He also has extensive experience in formulating business strategies and business development models, acquiring and developing new distribution partnerships to accelerate business growth as well as in managing a large agency force.

Mr. Lin has won several acclaimed awards such as the Excellent Management Award (Personal Insurance Channel) which is a mark of recognition for his valuable work contributions. He is also one of the handpicked key talents in an esteemed talent management programme within the insurance industry in China that distinguishes marketing management talents.

Gao Feng

Deputy Chief Executive

Mr. Gao Feng was seconded from China Life Insurance (Group) Company ("China Life") as the Deputy Chief Executive of China Life Insurance Singapore, who oversees the three major distribution channels.

Mr. Gao graduated with a Bachelor of Economics from Nanjing University and has the titles of intermediate economist.

Mr. Gao has 19 years of experience in life insurance management with strong knowledge of the company’s operation at all levels from headquarters to subsidiaries/branches. His broad experience include years of service managing processes and have served and supported 1.5 million agents. With outstanding strategic vision, he participated in and led several large-scale strategic projects of headquarters, including but not limited to project design, development plan, system design, and establishment. Mr. Gao has won several awards given by China Life.

Kevin Cai

Chief Actuary

An actuarial veteran with over 21 years of insurance industry experience, Kevin is the Chief Actuary of China Life Insurance Singapore and is approved by the Monetary Authority of Singapore as the company’s Appointed Actuary. He oversees Actuarial Valuation, Reinsurance, Capital Management, Product and Pricing.

Kevin is a Fellow of the Society of Actuaries of U.S.A, a Chartered Enterprise Risk Analyst, as well as a Fellow of the Singapore Actuarial Society. He holds a Master’s degree from the National University of Singapore.

Chen Ee Fang

Chief Investment Officer

Mr. Chen is the Chief Investment Officer of China Life Insurance Singapore, and he is responsible for overseeing the company’s investment management, establishing and enhancing investment governance framework and process, leading the company to increase its investment capability and standard.

Mr. Chen has extensive experience in consulting and developing investment solutions with institutions and distribution channels across Asian markets spanning sovereign funds, pension schemes, insurance firms, family offices, private banks, wealth managers and investment consultants.

He holds a Bachelor of Business Administration from the National University of Singapore.

Our Commitment to Fair Dealing

At China Life Insurance Singapore, we believe that customers are the core of our business and it is important that we act responsibly and in our customers' best interests.

We are committed to embedding the Monetary Authority of Singapore's Guidelines on Fair Dealing in our operations and relationship with our customers:

  • ● Making Fair Dealing a central principle in the way we conduct our business
  • ● Offering products and services that are suitable to our customers' needs
  • ● Providing quality advice and appropriate recommendations to our customers
  • ● Giving clear and timely information to our customers to help them make informed decisions
  • ● Handling complaints in an independent, effective and prompt manner

For enquiries and feedback, please contact our Customer Care Representatives at (+65) 6727 4800 from Monday to Friday (excluding Public Holidays), email us at customercare@chinalife.com.sg ,or complete the Online Enquiry Form on our website.

We will acknowledge receipt of your enquiries and feedback within 2 business days and aim to resolve your concerns promptly within 14 business days. For complex enquiries that require further investigation, we will keep you updated on the progress every 14 business days.

If you have concerns that your enquiries or feedback have not been fully addressed by us, you may approach the Financial Industry Disputes Resolution Centre (FIDReC), an independent institution that resolves consumer financial disputes through mediation and adjudication, for further assistance.