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Announcement: Please kindly take note that mandatory TraceTogether-only SafeEntry (TT-only SE) check-ins will be implemented with effect from 17 May 2021 (date inclusive). Necessary precautionary measures continue to be in place. Please check out for more information. We appreciate your understanding during this period. Stay safe.

Announcement: With effect from 25 June 2020 (Thursday), our Customer Care Centre will be opened to service you by appointment only. Please email or call us to make an appointment 2 working days in advance to help limit the number of visitors at our Customer Care Centre. We appreciate your understanding during this period. Stay safe.

Announcement: Please kindly take note that mandatory TraceTogether-only SafeEntry (TT-only SE) check-ins will be implemented with effect from 17 May 2021 (date inclusive). Necessary precautionary measures continue to be in place. Please check out for more information. We appreciate your understanding during this period. Stay safe.                                                Announcement: With effect from 25 June 2020 (Thursday), our Customer Care Centre will be opened to service you by appointment only. Please email or call us to make an appointment 2 working days in advance to help limit the number of visitors at our Customer Care Centre. We appreciate your understanding during this period. Stay safe.
Customer Care
Customer Care
(for policyholders# residing in the People's Republic of China)

4006095519 (Press "3" after connection)

*Customers have to bear local access fees (if any) from their service providers.

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Ways to Contact Us

By Phone or Email

Main Line
Customer Care
Opening Hours

Mon - Fri: 9am – 5.30pm
(excluding Public Holidays)

Our Office

Address

1 Raffles Place #46-00,
One Raffles Place Tower 1,
Singapore 048616

Opening Hours

Mon - Fri: 9am – 5.30pm
(excluding Public Holidays)

Online Enquiry Form

We will respond to your query within the next 2 working days. If your query is more complex, we may take slightly longer and will keep you informed. If your query is urgent, please call us at our hotline 6727 4800 (+65 6727 4800 for overseas calls) between 9.00 am and 5.30pm from Mondays to Fridays (excluding public holidays).