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Announcement: With effect from 25 June 2020 (Thursday), our Customer Care Centre will be opened to service you by appointment only. Please email or call us to make an appointment 2 working days in advance to help limit the number of visitors at our Customer Care Centre. We appreciate your understanding during this period. Stay safe.

Announcement: We remain committed to our customers during this challenging time by ensuring their long-term protection needs will not be affected by extending the grace period from 30 days to 180 days for premium payments due between 1 April 2020 and 30 September 2020*. Customers can also choose to exercise the existing options* under their policy contracts to manage their cashflow needs during this period. To find out more about these options, please call us at 67274800 or email us at CustomerCare@chinalife.com.sg. *Terms and conditions apply.

Announcement: With effect from 25 June 2020 (Thursday), our Customer Care Centre will be opened to service you by appointment only. Please email or call us to make an appointment 2 working days in advance to help limit the number of visitors at our Customer Care Centre. We appreciate your understanding during this period. Stay safe.                                                 Announcement: We remain committed to our customers during this challenging time by ensuring their long-term protection needs will not be affected by extending the grace period from 30 days to 180 days for premium payments due between 1 April 2020 and 30 September 2020*. Customers can also choose to exercise the existing options* under their policy contracts to manage their cashflow needs during this period. To find out more about these options, please call us at 67274800 or email us at CustomerCare@chinalife.com.sg. *Terms and conditions apply.
Customer Care
Customer Care
(for policyholders# residing in the People's Republic of China)

4006095519 (Press "3" after connection)

*Customers have to bear local access fees (if any) from their service providers.

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Ways to Contact Us

By Phone or Email

Main Line
Customer Care
Opening Hours

Mon - Fri: 9am – 5.30pm
(excluding Public Holidays)

Our Office

Address

1 Raffles Place #46-00,
One Raffles Place Tower 1,
Singapore 048616

Opening Hours

Mon - Fri: 9am – 5.30pm
(excluding Public Holidays)

Online Enquiry Form

We will respond to your query within the next 3 working days. If your query is more complex, we may take slightly longer and will keep you informed. If your query is urgent, please call us at our hotline 6727 4800 (+65 6727 4800 for overseas calls) between 9.00 am and 5.30pm from Mondays to Fridays (excluding public holidays).